Employment

Be part of our team.

Holiday Inn & Suites is a locally owned and operated hotel that is a proven leader within both the hospitality industry and the local community. Plus, we’re the largest hotel in the Duluth area. Which means we offer many employment opportunities for both the hospitality career professional and those interested in gaining a positive employment experience.

Our award-winning property not only offers a positive work environment with flexible scheduling, but also many other benefits including: health & life insurance, 401k retirement plans, uniforms and holiday and vacation pay. Our company also offers a scholarship program to UMD students (open to both employees and their families).

If you are interested in joining a team of hospitality professionals, please see our current openings.

Current Openings:

Position:  Guest Room Attendant  

Position Responsibilities:

Cleaning – Tidy and clean hotel guest rooms in accordance with our cleanliness standards and within established timelines. This includes vacuuming, dusting, changing bedding, cleaning bathrooms, and restocking towels and supplies.

Customer Service – Provide exceptional customer service to our guests with a friendly and helpful attitude. Respond to guest requests in a professional and efficient manner.

Organized Approach – Create and follow daily task lists and keep accurate records of completed/cleaned rooms.

Communication – Report shortages, items that need repair, or security issues promptly.

Safety First – Comply with health and safety regulations and follow company policies and licensing laws

        • Benefits: Paid Time Off (PTO), Holiday Pay (If worked), Health and Life Insurance, Dental, Vision, and Disability Benefits, Meal Benefit, Employee Discounts for Holiday Inn Hotel Stays, Uniforms are Provided

      Job Types: Full-time, Part-time

      Pay: $16.07 per hour

      Day Shift

Position:  Guest Services Representative 

Position Responsibilities:
  • Making our guests feel welcome and providing them with superior customer service.
  • Making room reservations and processing guest check-ins and check-outs.
  • Answering inquiries pertaining to hotel services, guest registration, shopping, dining, entertainment, and the local area.
  • Explaining hotel specials, promotions, and brand loyalty benefit programs to guests.
  • Posting charges to guest accounts, computing guest bills, collecting payment, and making change.
  • Operating a multi-line phone system and other electronic communications equipment.
  • and office equipment
  • Responding to and resolving guest concerns and issues.
  • Keeping the hotel market neat and fully stocked, processing guest purchases.

Qualifications:

  • High school diploma or equivalent is preferred.
  • Excellent computer skills are required.
  • One to three years of previous experience in similar or related jobs is preferred but we are willing to train the right candidate.

Pay: Starting at $16.00 per hour.

Benefits: Eligibility is based on PT or FT status.

  • Paid Time Off (PTO), Holiday Pay (If worked), Health and Life Insurance, 401(k) Plan with Employer Contributions, Meal Benefit, Employee Discounts for Holiday Inn Hotel Stays, Uniforms are Provided

Shift:

  • PT and FT positions available.
  • Daytime and evening shifts are available.
  • Must be willing and able to work weekends and holidays.

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Schedule: Day shift, Evening, Holidays, Morning shift, night shift

Position:  Manager on Duty

Key Responsibilities:

· Serve as the lead for the front desk team, providing direction and support to ensure efficient and high-quality service.

· Supervise shift activities, including guest check-in/check-out, room assignments, and guest inquiries.

· Address guest complaints, concerns, or special requests in a timely and professional manner.

· Coordinate with housekeeping, maintenance, and other departments to ensure room readiness and guest satisfaction.

· Monitor and manage front desk staff performance, ensuring adherence to company policies and standards.

· Assist in training and development of front desk associates, reinforcing best practices and standard procedures.

· Manage daily reports, cash handling, and ensure accuracy of shift close-out procedures.

· Act as the primary point of contact in the absence of senior management, making key decisions as necessary.

· Ensure the lobby and front desk area remain organized, presentable, and stocked with necessary supplies.

· Facilitate clear communication between shifts to ensure smooth transitions and continuity of service.

· Promote a positive and collaborative work environment, encouraging teamwork and engagement among front desk staff.

Preferred Qualifications:

· Prior experience in front desk operations, preferably in a lead or supervisory role is preferred.

· Strong communication and problem-solving skills.

· Ability to multitask and remain calm under pressure.

· Excellent customer service skills with a guest-first mentality.

· Knowledge of property management systems (PMS) and general hotel operations.

· Availability to work flexible shifts, including nights, weekends, and holidays as required.

Minimum Qualifications:   Must be professional in both attitude and appearance and be courteous and friendly to all guests.  Must be available to work afternoon shifts, weekends included

Shift Hours:  Afternoon/evening shifts, weekends included

Benefits:  $18.00 hourly wage.  Uniforms, meals, Health Insurance, 401k.  Holiday pay.  PTO.  IHG Hotel discounts.

Status:  PT/FT

 

Position:  Security Officer

Responsibilities:   Conducts routine walk throughs of guest room floors, pool area, lobby area, Holiday Center and Parking ramp.  Assists with any emergency situations if needed. Secure the hotel exterior doors and skywalk areas in the evening.

Minimum Qualifications:   Must be professional in both attitude and appearance and be courteous and friendly to all guests.  Must be available to work afternoon shifts, weekends included

Shift Hours:  Overnight shifts, weekends included

Benefits:   $16.87-$20.00 hourly wage.  Uniforms, meals, Health Insurance, 401k.  Holiday pay.  PTO.  IHG Hotel discounts.

Status:  PT/F